Why is my order being verified after I have already paid with AliExpress?

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As an online shopper, one of the most frustrating experiences is placing an order and making a payment, only to receive a notification that your order is being verified. This scenario is particularly common when shopping on AliExpress, a popular e-commerce platform known for its vast selection of products at affordable prices. If you’ve found yourself in this situation, you’re not alone. Many AliExpress customers have encountered the same issue, leaving them wondering why their order is being verified even after they have already paid.

In this comprehensive article, we’ll explore the reasons behind this verification process, address common concerns, and provide valuable insights to help you navigate this situation effectively. By understanding the underlying factors and procedures, you’ll gain a better appreciation for the measures taken by AliExpress to ensure a secure and reliable shopping experience.

Understanding the Verification Process

Before delving into the specifics, it’s essential to recognize that the verification process is a standard practice employed by AliExpress to safeguard the interests of both buyers and sellers. This process serves as a quality control measure, ensuring that orders are legitimate, and that the products being purchased meet the platform’s guidelines and regulations.

When you place an order on AliExpress, your payment is typically held in escrow until the verification process is complete. This means that the funds are temporarily held by a third party (in this case, AliExpress) until certain conditions are met, ensuring a smooth transaction and protecting both parties involved.

Reasons for Order Verification

There are several reasons why AliExpress may initiate an order verification process after you have made a payment. Here are some common scenarios:

  1. Product Compliance: AliExpress aims to maintain a safe and legal marketplace for its users. As such, it verifies orders to ensure that the products being purchased comply with local laws, regulations, and platform policies. This verification process helps prevent the sale of counterfeit, prohibited, or potentially dangerous items.
  2. Seller Reputation: AliExpress evaluates the reputation and reliability of sellers on its platform. If a seller has a history of disputes, poor ratings, or suspicious activities, their orders may be subject to additional scrutiny and verification.
  3. Order Abnormalities: In some cases, AliExpress may detect abnormalities or irregularities in an order, triggering the verification process. These abnormalities could include unusual order quantities, discrepancies in pricing, or other factors that raise red flags.
  4. Fraud Prevention: To combat fraudulent activities and protect both buyers and sellers, AliExpress employs various fraud prevention measures, including order verification. This process helps identify and prevent potentially fraudulent transactions, safeguarding the integrity of the platform.
  5. Random Checks: As an additional security measure, AliExpress may randomly select orders for verification, even if no apparent issues are detected. This random sampling helps maintain the overall quality and reliability of the platform.

The Verification Process Step-by-Step

Now that you understand the reasons behind order verification, let’s explore the typical process that AliExpress follows:

  1. Order Placement and Payment: You place your order on AliExpress and make the necessary payment through the available payment options.
  2. Funds Held in Escrow: Upon successful payment, your funds are held in escrow by AliExpress until the verification process is complete and the order is confirmed.
  3. Order Verification: AliExpress initiates the verification process, which may involve various checks and assessments based on the factors mentioned earlier, such as product compliance, seller reputation, order abnormalities, fraud prevention, or random sampling.
  4. Additional Information Request: In some cases, AliExpress may request additional information or documentation from you or the seller to ensure the legitimacy of the order. This could include proof of identity, shipping details, or other relevant documents.
  5. Order Processing and Shipment: Once the verification process is completed successfully, AliExpress will release the funds to the seller, and your order will be processed for shipment.
  6. Delivery and Tracking: After the seller ships your order, you will receive tracking information to monitor the progress of your package until it reaches your doorstep.

It’s important to note that the duration of the verification process can vary depending on the complexity of the order, the seller’s responsiveness, and other factors. AliExpress aims to complete the verification process as efficiently as possible to minimize delays and ensure a smooth shopping experience for its customers.

Common Concerns and Solutions

While the order verification process is designed to protect both buyers and sellers, it can sometimes raise concerns or frustrations for customers. Here are some common concerns and potential solutions:

Concern: Delayed Order Processing

One of the primary concerns for buyers is the potential delay in order processing caused by the verification process. When an order is being verified, it may take longer for the seller to receive the funds and ship the purchased items, leading to extended delivery times.


  • Exercise patience and understand that the verification process is in place to ensure a secure and reliable transaction.
  • Monitor the order status regularly through the AliExpress platform or by contacting customer support for updates.
  • If the delay is excessive or unreasonable, you can reach out to AliExpress customer support for assistance or consider initiating a dispute if necessary.

Concern: Lack of Communication

Some buyers may feel frustrated by a lack of communication or transparency regarding the verification process, leaving them uncertain about the status of their order and the reasons behind the verification.


  • Reach out to AliExpress customer support or the seller directly to inquire about the specific reasons for the verification and the estimated timeline for completion.
  • Request regular updates from the seller or AliExpress to stay informed about the progress of the verification process.
  • Be patient and understanding, as the verification process is designed to protect both parties and ensure a secure transaction.

Concern: Payment Security

Another common concern is the security of the payment made to AliExpress during the verification process. Buyers may worry about the safety of their funds held in escrow and the potential risks associated with the verification process.


  • Rest assured that AliExpress follows strict security protocols and employs advanced fraud prevention measures to safeguard your payment during the verification process.
  • Your funds are held in a secure escrow account until the order is verified and processed, ensuring that your money is protected throughout the transaction.
  • If you have any concerns or questions regarding payment security, do not hesitate to contact AliExpress customer support for further assistance and clarification.

By addressing these common concerns and providing practical solutions, buyers can navigate the order verification process with greater confidence and peace of mind.

Tips for a Smooth AliExpress Shopping Experience

To ensure a hassle-free shopping experience on AliExpress and minimize the chances of order verification delays, consider the following tips:

  1. Read Product Descriptions Carefully: Before placing an order, thoroughly review the product descriptions, seller ratings, and customer reviews to ensure that the items you’re purchasing comply with AliExpress policies and local regulations.
  2. Choose Reputable Sellers: Opt for sellers with high ratings, positive feedback, and a proven track record of reliable service. Reputable sellers are less likely to raise red flags during the verification process.
  3. Provide Accurate Information: When placing your order, ensure that all the information you provide, such as shipping address and contact details, is accurate and up-to-date. Discrepancies or inaccuracies may trigger additional verification steps.
  4. Respond Promptly to Inquiries: If AliExpress or the seller requests additional information or documentation during the verification process, respond promptly and provide the necessary details to expedite the process.
  5. Use Secure Payment Methods: Always use secure payment methods recommended by AliExpress, such as credit cards or trusted online payment platforms, to ensure the safety of your financial information and transactions.
  6. Be Patient and Cooperative: While waiting for the verification process to complete, exercise patience and cooperate with AliExpress and the seller if any additional information or clarification is required.

By following these tips, you can help streamline the order verification process and minimize potential delays or complications, ensuring a more enjoyable and secure shopping experience on AliExpress.

Frequently Asked Questions (FAQ)

1. How long does the order verification process typically take on AliExpress?

The duration of the order verification process can vary depending on several factors, such as the complexity of the order, the seller’s responsiveness, and the specific checks and verifications required. In general, the process can take anywhere from a few hours to several days. AliExpress aims to complete the verification as efficiently as possible to minimize delays for buyers.

2. What happens if my order fails the verification process?

If your order fails the verification process, AliExpress will notify you and provide details regarding the reasons for the failure. In such cases, you may have the option to cancel the order and receive a refund, or you can work with AliExpress and the seller to resolve any issues and potentially proceed with the order.

3. Can I cancel my order during the verification process?

Yes, you have the option to cancel your order during the verification process if you choose to do so. However, it’s important to note that cancellations may be subject to AliExpress’s policies and procedures, and you should review the terms and conditions before initiating a cancellation.

4. What should I do if I have concerns or disputes during the verification process?

If you have any concerns or disputes during the order verification process, it’s recommended to contact AliExpress customer support directly. Provide them with the relevant order details and explain your concerns or issues. AliExpress has dedicated dispute resolution processes in place to assist buyers and sellers in resolving conflicts or misunderstandings.

5. Can I leave feedback or ratings for sellers during the verification process?

It’s generally advisable to wait until the order is successfully completed and delivered before leaving feedback or ratings for sellers on AliExpress. During the verification process, the transaction is still ongoing, and leaving feedback or ratings prematurely may not accurately reflect the overall experience.


The order verification process on AliExpress, while sometimes frustrating for buyers, is an essential measure implemented to ensure a secure and reliable shopping experience. By understanding the reasons behind this process, addressing common concerns, and following the tips provided in this article, you can navigate the verification process with greater ease and confidence.

Remember, AliExpress’s verification process is designed to protect both buyers and sellers, safeguarding against fraudulent activities, ensuring product compliance, and maintaining the overall integrity of the platform. While it may cause some temporary delays, it ultimately contributes to a safer and more trustworthy online shopping environment.

By exercising patience, cooperating with AliExpress and sellers when necessary, and following best practices for a smooth shopping experience, you can enjoy the convenience and affordability that AliExpress offers while minimizing potential complications related to order verification.